F.A.Q.'s

 

DELIVERY & TURNAROUND TIME

We pride ourselves not only on quality and support but also on efficiency. Expect to receive your order within 5 to 7 business days from the time of purchase.

Reach out to feroceskinstudio@gmail.com with any order-related inquiries.

PAYING FOR YOUR ORDER

We accept the following forms of payment:

We take security extremely seriously and use the most up-to-date security systems for handling all online payments. Read our Privacy Policy to learn more.

RETURNS & REFUNDS

If your item or items have been damaged during shipping, we will gladly issue a refund for your order. Email a photo of your damaged products with your Order # as the subject to feroceskinstudio@gmail.com, and we will begin the refund process for you. To learn more about our returns policy

THE FEROCE SKIN STUDIO PROMISE

Feroce Skin Studio was built on the pillars of innovation, empowerment, consistency and education. Our aim is to build a place where your skin care is as easy, efficient, affordable and rewarding as it is limitless.

YOUR ACCOUNT

HOW DO I CREATE AN ACCOUNT?

Signing up for a Feroce Skin Studio account is easy and only takes a couple of clicks. If you’d like to create an account now, click here.

I’VE FORGOTTEN MY PASSWORD. CAN I RESET IT?

Yes, of course! Click here to reset your password. A temporary password will be sent to your inbox (check your junk or spam folder if you don’t see it right away).

HOW DO I CHANGE MY PASSWORD?

Simply visit the Account Details section of your profile. Enter your current password, then enter your new password and re-enter to confirm. Click the Save Changes before leaving the page.

I CAN’T SEEM TO LOG INTO MY ACCOUNT – HELP!

If you’re still having trouble, don’t hesitate to contact our Customer Success Team at feroceskinstudio@gmail.com or reach out on our live chat. Someone from our team will be in touch to help sort out any account issues.

TROUBLESHOOTING

For website or account troubleshooting, order status questions or payment-related questions email feroceskinstudio@gmail.com